Yes. UTOPIA pieces are made to order, and each piece is created specifically for the client following purchase.
The total estimated timeframe, including production, processing, and delivery, is approximately 21-28 business days from the date of purchase. During periods of increased demand, this timeframe may be subject to slight extension.
If you wish to request a modification or cancellation, please contact us as soon as possible. Once production has commenced, changes or cancellations may no longer be possible.
Yes. UTOPIA offers international shipping to selected destinations.
Yes. Once your order has been shipped, tracking details will be sent to you by email.
Unless expressly stated otherwise, taxes, customs duties, import fees, or similar charges are not included in the listed price and remain the responsibility of the customer.
Returns and exchanges may be accepted only in accordance with our Returns & Exchanges Policy and the eligibility of the item.
As UTOPIA pieces are made to order, and certain items may also be customized or specially requested, returns or exchanges may be limited or unavailable unless required under applicable law or expressly approved in accordance with our policy.
Please contact us using the contact details provided on our website and include your order number together with the reason for your request.
Yes. Depending on the product, pieces may be available in 925 sterling silver and in solid gold options such as 10K, 14K, or 18K.
Depending on the product and selected option, UTOPIA may offer natural diamonds, lab-grown diamonds, or non-diamond versions.
Yes. Eligible orders include a certificate of authenticity in accordance with the selected material and product details.
Yes. 925 sterling silver may naturally tarnish over time. This is a normal occurrence and may be reduced through proper care and storage.
We generally recommend removing jewelry before exposure to water, perfume, lotions, sweat, or physical activity in order to best preserve its condition over time.
Repair assistance may be available depending on the nature of the issue, and any applicable warranty coverage is subject to the terms stated in our policy.
Where stated on the relevant product page, the chain is included. We recommend reviewing the product details carefully for each piece.
Yes. The final price may update automatically according to the selected material, stone option, chain length, and other available configurations.
We make reasonable efforts to present each piece as accurately as possible. However, slight differences may occur due to lighting, screen display, materials, finishing, and handcrafted production details.